Support

Help

Answers about snapping meals and menus, weight and goals, what your log says, coins and tiers, sharing, reminders and the subscription. This page grows as the app does.

On this page

  1. 1.What costs money
  2. 2.Logging
  3. 3.Menus
  4. 4.Weight and goals
  5. 5.Trends
  6. 6.What your log says, and today's fact
  7. 7.Your budget, and sharing
  8. 8.Coins, tiers and badges
  9. 9.Reminders and streaks
  10. 10.Subscription

1.What costs money

What is free, and for how long?

Typing a meal in and scanning a barcode are free forever - no allowance, no expiry, no account needed beyond signing in. Neither one calls our estimator, so neither one costs us anything to run, and metering them would only stop you keeping a diary.

What the subscription buys is the estimating: snapping a meal, describing one in words, and reading a menu. Those go through a model on our side, which is the part with a bill attached. You get a number of free ones to try, and after that you can still log everything by hand.

I ran out of free estimates. Have I lost the app?

No. Tap Type it on the capture sheet and log the meal directly - name and calories, or as much detail as you want to add. Your weight, your trends and your whole history carry on exactly as before. The paywall stops the camera guessing for you; it does not stop you writing things down.

2.Logging

How accurate is a photo estimate?

Good enough to be useful, not good enough to be exact. The model identifies the foods and judges portions from the picture, and it tells you how confident it is. A flat, well-lit shot of the whole plate, taken before you start eating, gives it the best chance. Every item is editable afterward, and those corrections are what make your numbers right.

It missed something on my plate

Tap Add detail on the result and add it - by photo, by barcode, by description, or by typing the figures in. You can also tap any item to change its portion or delete it.

Can I log without taking a photo?

Four ways, none of which need a camera pointed at a plate. Scan a barcode looks the product up in Open Food Facts, an open product database - published figures rather than an AI estimate. Coverage is good but not complete, so an unlisted product comes back as not found and you type it in. Describe it takes plain language - "two poached eggs on sourdough and a flat white". Usuals sit on the capture sheet as a single tap - anything from the last five days. And you can always type the numbers in yourself.

What about drinks?

Snap, scan or describe them like anything else - a drink is a log entry like any other. Soft drinks, tea and coffee count toward your hydration as well as your calories. Alcohol does not: it is tracked for calories only, and usnapit shows what share of your intake came from it, because it is the one thing people are most surprised by when they see it separated out.

How do I remove something I logged?

On the Log tab, swipe an entry left or tap the small x on the right of the row. Either way you get a confirmation first. Removed entries go to Recently deleted - on the You tab, under Data - and can be restored for 30 days.

What does it track besides calories?

Protein, carbs and fat, plus fiber, sugar and sodium, water, and alcohol counted separately at 7 kcal a gram. On a barcode scan, a figure the database does not carry is left out rather than invented. On the AI paths every figure is estimated from the food itself - sodium in particular cannot be seen in a photograph - and the confidence drops when the model is unsure.

How do I look at another day on Today?

Tap a day on the strip under the calorie card. It scrolls back through the year, the filled pill is the day you are looking at, the ring is today, and a Today chip brings you back. That strip is the only way the day changes - the card itself no longer swipes, because a card that changes day when you meant to scroll is worse than one that does not.

How does snapping a menu work?

Photograph the menu, one page at a time if it is long. usnapit reads the dishes and estimates calories for each, with the prices converted to your own currency. Tap what you ordered to log it.

Menus are read and discarded - there is nothing to save, name or come back to. A menu is useful while you are sitting at the table deciding, and a stale copy of one is not.

It converted the prices

Abroad, usnapit converts menu prices into your home currency so you can read them without doing sums. It uses your phone's location to work out which currency the menu is actually printed in, never the model's guess, and it fetches a real rate rather than approximating one. If location is off or the rate is unavailable, you simply see the printed prices - the figure on the menu is always shown either way. You can set your home currency yourself on the You tab if your phone's region is not where you think in.

4.Weight and goals

Why does my target keep changing?

Because it is learning. The starting target comes from a formula, which is an average and is often wrong for an individual. Once usnapit has a few weeks of your intake and your weight trend, it works out what you actually burn and adjusts. That is the app doing its job. Tap the ? beside any target - on Today or on any day in the Log - and it shows the working for that day, with the inputs it used that day, not today's.

Where do I set a weight goal?

Your goal, on the You tab. It is the only place a weight goal is set - pick a direction, a pace per week and a target weight, and your calorie budget follows from it. If you have not set one, your target sits at maintenance.

Why is my target held above what my goal asks for?

Because there is a floor. usnapit will not set a target more than a quarter below what you burn - rising to about a third for people who burn a great deal - whatever pace of loss you asked for, and never below 1,200 kcal. The explainer says "held above your goal" when that is happening and shows the arithmetic. If you want to eat less than that, this is not the app to help you do it.

Why is the weight line different from my scale?

The line is smoothed; the numbers are not. Body weight moves two or three pounds a day on water, salt and timing alone, so the line is drawn to show direction rather than to report a morning. Every figure beside it - what you weigh, what you lost over 7, 30 or 60 days, the pace, the projected date - is built from real weigh-ins with the dates they were taken, and you can go and check them in the Log.

I weighed in twice today and it kept the lower one

On purpose. Two readings on one day are almost always one before and one after something - coffee, clothes, a meal - and the lower one is the closer to what you actually weigh. Delete it in the Log if it was a mistake.

Does it sync with Apple Health?

Yes, and with Health Connect on Android. It is optional, off until you turn it on, and lives under Activity on the You tab. usnapit reads two things - your weight, so you do not have to type it, and the active calories you burned - and writes one thing back: a weight you typed here yourself. Your meals are not pushed into your health app. You control each permission and can revoke them in your phone's Health settings at any time.

On Android it also asks to read total calories burned. That is a fallback: Google Fit and several watch apps write only a daily total, not the active part, and without it those users would silently get the questionnaire estimate instead of a measured one.

What does connecting Health do to my calorie target?

It replaces an estimate with a measurement. Without it, your target is your basal rate multiplied by the activity level you picked - a population average that can be badly wrong for an individual. With it, usnapit takes your resting burn, adds the active calories you actually burned averaged over the last week, and divides by 0.9 for the energy digesting your food itself costs.

It needs a few days of readings before it will do this, and it ignores days where your watch recorded nothing at all - a day on the charger is not a rest day, and treating it as one would invent a deficit you never earned. Until there is enough data it quietly falls back to your activity level, and the Activity row always says which of the two your target is currently standing on.

I connected Health but no activity is showing

Almost always the per-type switches. Apple's permission sheet lists Weight and Active Energy separately and both default to OFF even when you tap Allow - so it is entirely possible to grant "access" and grant nothing. Open the Health app, go to Sharing › Apps › usnapit, and check that Weight and Active Energy are actually switched on.

Health deliberately never tells an app whether a read was refused - the absence of data would otherwise reveal that a condition exists - so usnapit genuinely cannot tell "you said no" apart from "there is nothing there". Pull down on the Log to force a sync and it will report exactly what came back, including how many days it read.

Permission is also per device. Connecting on one phone does not connect the other, even on the same account - each has to ask its own operating system.

My active calories look absurd

Two wearables writing the same hours can double up, and Apple's own totals do not always dedupe them. usnapit ignores any day over 8,000 active kcal rather than believe it, and never lets a target go above 6,000. If you wear two devices, open Health › Browse › Activity › Active Energy › Data Sources & Access and turn the one you trust less off for that metric. It can keep writing sleep, heart rate and everything else.

Why does Android show less history than my iPhone?

Health Connect limits what an app may read of other apps' data to the last 30 days unless it holds an additional permission. That is an Android rule, not a usnapit setting. Meals, weigh-ins and anything you typed are unaffected - those are yours and go back a full year on both.

I use two phones. Will they fight over my log?

No. usnapit merges rather than overwrites: two devices adding different meals is two additions, not a conflict, and both survive. Deletions are remembered as deletions, so something you removed on one phone does not come back from the other. The one thing that stays local to each device is the Health connection itself, since permission belongs to the phone rather than to the account.

I do not want to connect Health

Then do not. Weigh-ins can be typed on the You tab and everything about your diary works exactly the same. Your calorie target then comes from the activity level in About you, which is the standard formula every tracker uses. Connecting is what replaces that estimate with a measurement.

Where do the formulas come from?

You › Where the figures come from lists every published source the app leans on - the basal rate formula, the energy in a kilogram of body tissue, the digestion allowance, the hydration figures - with a line on how each is used. The daily fact card links there too.

What does the Week view show?

Your average intake against the average target, a bar for each day colored against the target that day actually had, your macro and nutrient averages for the week, and how your weight moved. A day within 10% of its target counts as on budget - a calorie estimate is not accurate to better than that, and scoring anyone against a precision the data does not have is both dishonest and demoralising.

If you have reminders on, usnapit nudges you at the end of the week to go and look - but only once you have logged at least four days. A summary of two remembered days is not a summary.

The monthly view

A calendar heatmap of the month, so a run of good days - or the week it fell apart - is visible without reading a single number, alongside your weight trend and week-over-week averages.

Why is there an alcohol split?

Because alcohol calories are the ones people forget they had. The macro chart separates what came from drink and what came from food, so a week that looks fine on total calories still shows you where they came from.

6.What your log says, and today's fact

What is "What your log says"?

A short read of your last week, in plain English, on the Today screen: one line collapsed, the whole thing when you tap it. It names the pattern - weekdays against weekends, where the calories went, whether the trend agrees with the plan - and suggests one thing worth doing. It is written by an AI from figures your phone works out first, so it cannot disagree with the cards above it, and it does not see your meals, your photos or anything that identifies you - only averages, counts and a trend.

It says "Log 3 days first"

It reads the seven completed days ending yesterday, and needs at least three of them logged before there is a pattern rather than noise. The card counts up as you go. Today is left out on purpose: a half-finished day averaged in with whole ones drags every figure down.

How often does it refresh?

Each time you log another day, and each new week. Opening Home five times in an evening does not re-write it - a read that rewords itself every time you glance at it reads as noise. It is included in the free week and in Pro; a free account after the trial does not see it at all rather than seeing an advert for it.

What is "Today's fact"?

One short fact a day about how eating, weight and energy actually work - a couple of hundred of them, each with a source you can read under Where the figures come from. It sits folded beside What your log says; tap it to read it. Opening one folds the other, so the two never stack up.

7.Your budget, and sharing

What is "your real budget"?

Your calorie target starts as a formula - height, weight, age, sex and an activity level you picked. That is a population average, and for any individual it can be hundreds of calories out. After two or three weeks of logging, usnapit can do better: it works out what you actually burn from your own intake against your own weight trend, using the same arithmetic that makes weight change in the first place. It shows every input it used, so you can argue with it.

It reads the last eight weeks. Longer would average together two different versions of you - the person who was losing and the person who is maintaining - and produce a figure that was true of neither.

Where is it?

On Trends, folded under Share your progress, with the figure in its header. The first time it can be worked out for your account, Home tells you once on opening. Tap the header to see the working and the button that adopts it.

How do I start using it?

One tap on the card: Use this for my target. Your goal still applies on top, so "lose 0.5 kg a week" still comes off it, your macro split still divides it, and the floor that stops a target going too low still holds. Change your goal later and the number moves with it. The same card is where you undo it and go back to the formula.

Why does it say "low confidence"?

Because of how much it had to work with. Two weeks logged nearly every day says far more than two months logged ten times, and a solve built on two weigh-ins months apart cannot be called confident at all. Under about two weeks, or fewer than ten logged days, it will not answer - an unlogged day is missing data, not a fast, and treating it as zero would invent a deficit you never had.

Can I share my progress?

Yes - Trends has Share your progress. Pick the last 7, 30 or 90 days and it makes an image: the longest run inside that window, how many of the days you logged, and a pip for each day. Everything else is a switch, and every switch starts off - average calories, weight change, active calories, protein, goal progress, your tier medal, and a goal reached. A switch you turn on stays on for next time.

On iPhone the address travels beside the picture as a real link. On Android the card carries a QR code, because an image in a group chat cannot hold a tappable link and a code any camera opens is the closest thing there is.

The image is drawn on your phone and handed to your own share sheet. It never passes through us, and we never see where you send it.

8.Coins, tiers and badges

How do I earn coins?

By turning up. A day with a meal logged, a weigh-in, a run you keep going, connecting Health, adopting your real budget, sharing a card. Rewards, on the You tab, lists every line and how many days it came from. Nothing pays out for eating less or weighing less, and coins start from your first logged meal rather than from history a watch imported.

What do tiers mean?

Bronze at 250 coins, Silver at 1,000, Gold at 3,000, Platinum at 7,500 and Diamond at 10,000, counted from coins you have earned in total - spending never demotes you. Your medal sits beside your profile picture on Home once you have one, and can go on your share card.

What can I spend them on?

Themes. Five hundred coins unlock a new color scheme for the whole app, under Rewards. Nothing you buy changes a number the app tells you.

Can I buy a badge?

No. Badges - 30, 100 and 365 days logged, 14-, 30- and 100-day runs, and a weight goal you set and reached - are earned and only earned. A badge is a claim about what you did, printed on a picture you send to other people, and a claim you can buy is not a claim.

I reached my goal and got fireworks

Once per goal, when your smoothed trend gets there, and only for a goal that was at least half a kilo away when you set it. The diamond it leaves behind is the one mark in the app that cannot be earned any other way. Set a new goal and it can happen again.

9.Reminders and streaks

When does usnapit ask about notifications?

After you have logged a few meals, not on the first launch. Your phone allows one permission prompt per install and never offers another, so asking on day one spends it on someone with an empty log and no reason to say yes. If you declined and want them back, the switch is in your phone's own Settings under usnapit.

Which ones actually arrive?

Meal reminders and the weigh-in nudge are off until you turn them on. The weekly nudge and the streak warning are on, because they only fire when something real has happened - and the streak warning needs a run of at least three days before there is anything to protect. Milestones are on too, but they appear in the app when you next open it rather than as a notification. All five are switched individually under You › Reminders, and none of them are behind the subscription.

They are scheduled on your device. There is no push server, no notification token, and nothing about what you logged leaves your phone to decide when to buzz you - which also means they keep working with no signal.

Why did the lunch reminder not arrive?

Because lunch was already logged. Reminders are rebuilt from your log every time you open the app, so anything you have already done has simply gone from the schedule. The weekly nudge is the same: it arrives on the last evening of your week - Sunday, or Saturday if you start weeks on Sunday - and only if you logged at least four days.

I logged late at night. Did I lose my streak?

No. The streak counts backwards from the log itself, and an unfinished day is not a broken one - today stays today until it is over. A run breaks on a yesterday with nothing in it.

What is a streak freeze?

Every seven days of your longest run earns one, and you can hold two. Open the app to a blank yesterday and usnapit offers to spend a freeze on it and keep the run going. The offer is only ever for yesterday - an older gap has already closed - and you can decline it.

My weight dropped past a milestone but nothing happened

Milestones read the smoothed trend line, not a single morning's reading. A light day that crosses a kilo and a heavy day that takes it back would otherwise announce a loss you have not made. Give it a few weigh-ins and it will appear the next time you open the app - once. It needs a weight goal to measure against.

10.Subscription

What do I get free?

Ten AI estimates - snapped meals, described meals and menu reads combined - so you can try the camera properly before deciding. A multi-page menu counts as one, not one per page. Barcode scans are not counted: those are a database lookup with no AI involved, so they are unlimited and always will be.

Free also covers typing a meal in, weigh-ins, water, your log, your trends, reminders, streaks, coins and sharing, and a calorie target from the standard formula. Pro adds the parts that measure you: unlimited AI, Apple Health and Health Connect, a target from the energy you actually burned, your real budget solved from your own intake and weight, and What your log says.

Manual entries and repeating a meal you have already logged are always free and always unlimited, and your log stays fully readable whatever happens to your subscription. Nothing you have logged is ever held behind a paywall.

How do I switch between monthly and annual?

You › Manage your plan. Pick the other plan and confirm; Apple or Google handles the change and any pro-rating under their own rules. The same sheet is where the prices are, and where Cancel subscription hands you to your store's own subscription settings.

How do I cancel?

Through the App Store or Google Play, not through us. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, Payments and subscriptions. Pro stays on until the end of the period you paid for.

I subscribed but the app says Free

Tap Restore purchases in Profile. If that does not fix it, email us with the address on your store account.

Still stuck?

support@usnapit.app - a real person reads it.